1-2 YEARS LIMITED COMPONENTS WARRANTY (also see User Manual on each Model)
Parts Included for warranty: forks, frame, handlebar, seat post, brakes, bottom bracket, rims, wheel hub,
freewheel, cassette, derailleur, shifter, controller, motor, throttle, wiring harness, and hardwares; all of these parts
are warranted for free from manufacture defects for a 1-2 years period from the date of original purchase.
LIMITED 1-2 YEARS BATTERY WARRANTY
Lithium Ion batteries are warranted to be free from manufacture defects in materials and/or workmanship for 1-2
years period from the date of original purchase (cycle life or deep charge up to 70% full capacity).
LIMITED 30 DAYS FULL REPLACEMENT WARRANTY
If a AEB bicycle/trike is not working properly because of a major defect within the first 30 days of purchase, AEB
will repair or replace any defective AEB Bicycle at its sole option and expense upon determining whether the
damage, failure, or loss is due to a major defect.
AEB Bike will have sole discretion to determine whether the damage, failure or loss is due to a major defect or
TERMS OF WARRANTY:
• This warranty only applies to the original registered owner of the AEB ebike.
• This warranty is for replacement parts ONLY and does NOT cover the cost of labor or shipping.
• This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s
manual, acts of God, accident, misuse, neglect, abuse, commercial use, modification, improper assembly.
• This warranty does not cover normal wear and tear for parts such as tires, tubes, brake, etc.
• This warranty does not cover parts damaged by an attempted repair unless performed by an authorized dealer
of AEB Bike with AEB Bike’s knowledge.
SHIPPING & RETURNS
AEB bikes/ trikes are shipped by Freight carriers. All part are shipped by USPS priority mail, DHL or Fedex.
We ship AEB bikes/ trikes and parts to all 50 U.S. States, and major cities/ports of Canada and Mexico. All AEB
Bikes/trikes are brand new in the box crates as 95% assembled. Our Bike experts will examine each Bike/trike to
make sure everything on the bikes/trikes is in prefect condition prior to shipping.
We fully pack the Bike/Trike in a professional way. Shipping Insurance and signature may be required for each
Bike/trike to be included in the S/H; THEREFORE, WE WILL NOT BE HELD RESPONSIBLE FOR ANY DAMAGES
BY SHIPPING; however, we will help customers to file claims to the shipping company if any damages happen
Special Packaging: For Electric Bikes/trikes shipped, a crating fee may be charged accordingly if a special
packaging is needed, in order to protect the product from damage during shipping.
Customers have the right to refuse the acceptance of any major damaged bike/trike.
For Bikes/trikes lost during shipping, we will make claim for the customers. Once we have the confirmation from
the shipping company, we will be able to send you the replacement bike/trike.
For Bikes/trikes with unforeseen defects, customers have 30days period upon receipt of products to claim repair
warranty or return warranty if beyond simple repairing. We reserve the right to determine and to grant a return
policy, in order to minimize unnecessary shipping cost for customers and for our business.
|Copyright © 2021, AEB Bike, Inc., All rights reserved.